Ready-made reporting and self-service analytics solution optimized for Telecom carriers and service providers.
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Why Necto Telecom?
• Data analytics solution dedicated for Telecom
• Ready-made analytics solutions for all business processes of communications service providers
• Out-of-the-box reports and dashboards
• Most comprehensive data analytics solution with advanced data discovery and collaboration tools
• Self-service analytics that are easy to use by business users
• Pre-integrated with leading BSS & OSS solutions
• Field-proven solution, successfully installed by telecom carriers worldwide
Ready-Made Business Modules
Amdocs Best Innovation Partner
Our Top Costumers
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Telecommunications and media companies can rely on Necto Telecom to mashup all their data and analyze it in a single web solution across the entire organization. Necto Telecom gives data insights that help Telecoms overcome their biggest challenges today.
Modern Challenges for Telecoms
Nowadays, the telecommunication industry faces many challenges. One of those challenges is competition. The customer has many options to choose from, and the services provided by Telecom providers are not very differentiated.
Nowadays customers can take their phone numbers with them when migrating to a new provider. This means that service providers need to proactively find new opportunities for up-selling and cross-selling.
They need to identify innovative ways to differentiate from their competitors. Analyzing their OSS and BSS data allows them to do this by gaining business insights from their data. It lets telecom carriers and service providers find new opportunities to give the right offer to the right customer at the right time, via the right channel.
In relation to the previous challenge, Telecom carriers face high churn rates. Subscribers are becoming more and more demanding. They get easily bored with their current offering and move to another provider that will give them a little something extra.
We mentioned that Telecom data analytics helps telecoms identify that “little extra” that will give them a competitive advantage and win them customers. On top of that, data analytics for telecommunications helps organizations reduce their churn rates.
By using predictive models in Necto Telecom. Necto Telecom analyzes personal details of the subscriber, demographics, plans and usage, complaints, and market data. Thanks to Necto Telecom, telecom and media service providers can identify the specific set of customers that have a high probability of unsubscribing from their service. Then they can take preventive measures to retain them.
Retaining the customer is one step. But then carriers (CSPs) need to find a way to increase customer value or ARPU (Average Return Per User). Each user or subscriber has a cost to the telecom provider. The cost can come from network usage, customer attention, hardware installation at customer’s home, etc.
When a first customer comes on board with a new provider, there is a period of investment from the service provider. But eventually, if the customer sticks around long enough, the service provider starts to make a profit and gets a return of investment per user.
Average Return Per User is one of the most important KPIs for the telecom industry. Analyzing OSS and BSS data helps telecoms increase ARPU by using up-sell and cross-sell models. The models help identify the most valuable customers who can buy new products or sign up for new plans. Telecom data analytics identifies which customers will actively use such new products and continue to be loyal to the telecommunications service provider for a long period of time.
Taking Full Advantage of Data
The challenges we mentioned before can be tackled by tackling one of the biggest challenges facing almost every industry today: the excess of data and the lack of actionable insights from such data. Telecoms generate huge amounts of data from mobile phone usage, call detail records, network usage and equipment, billing information, subscriber personal details, server logs, and the growing connectivity of the subscribers and users.
Analyzing this data with a data analytics solution for telecom provides CSPs with a competitive advantage. They will be able to improve overall network performance, optimize service levels, minimize overhead costs and maximize profitability by ensuring customer loyalty. They can make data-driven decisions about investments to achieve targeted profit margins. The enterprise will have a unified view of data even if it comes from multiple data sources and departments. Users can analyze and view data in beautiful dashboards that are easy to understand and explore. They can also collaborate with colleagues, enrich the data with comments and get notified when there are anomalies in the data.
Data Analytics for Telecommunications
A data analytics solution for Telecom, like Necto Telecom, enables CSPs to stay ahead of competitors and anticipate customer needs. Users can work in a single web solution, where data is updated for everyone. It is enabled by a centralized architecture, which means the whole enterprise works connected on a single web solution.
Users can analyze data from different departments like marketing, finance, customer service, sales and engineering. With governed data permissions, departments can share resources and insights.
A good analysis on how subscribers use a service or their viewing habits can yield insights that can reduce churn, improve customer retention, and target specific products and services to specific segments. Up-sell and cross-sell opportunities can be easily identified, giving a competitive advantage to the organization.
Top features of Necto Telecom, the world leading data analytics solution for telecom, are:
Centralized and State-of-the-art: Yields one version of the truth, high usage and security in a unique web solution.
Tailored to the Telecom industry: The world leading data analytics for telecom, fit to the needs of telecom service providers.
Beautiful visualization: Astonishing dashboards and simplified infographics to track KPIs and tell a story.
Suggestive and collaborative: Points you in the right direction, helps you find relevant insights, share with colleagues, discuss and connect.
Notifications anytime, anywhere: Track your KPIs, identify issues and report about them. Add users to notifications and receive alerts even when offline.
Governed self-service: Easily connect multiple data sources. Work with colleagues to create models, dashboards, and more. Business users get self-service with a secure data access and zero footprint on the desktop.
Automated data discovery: Comprehensive set of tools for analysts to find insights, plus finding of automated insights in your data.
Unique optional geo-analysis capabilities: Multi-layer visual analysis on top of maps for location based context and insights.
Reports and analytics across all your devices: One system to handle all your devices.
Necto Telecom is the world leading data analytics solution for communications and media service providers. Pre-integrated with leading OSS and BSS solutions, Necto Telecom transforms operational and business data into actionable business insights.
Digitalizing the Industry
As Telecoms drive value from data, they can transform the way they operate to pursue new revenue streams and be in line with the digital transformation of the Telecommunications industry. As the whole industry becomes more digitalized, service providers are realizing that they need to use their data in their favor.
Data is generated from every layer of the service provider: from the network infrastructure to customer engagement. It is what binds everything together and if correlations can be made and insights found, the company can find incredible advantages.
Amdocs and Necto Telecom: Committed to Innovation
Necto Telecom is proud to have a strong partnership with Amdocs. Amdocs is leading the way towards the digital transformation of Telecoms. It is the leading software and services provider to telecom companies worldwide. They focus their company promise on enabling their customers to transform into digital service providers through the most innovative solutions and their vast expertise.
This is exactly where Necto Telecom comes in.
Necto Telecom was awarded “Best Innovation Partner” this year by Amdocs in their Annual Global Partner Conference. It is a great honor to have an industry though leader that bases its promise on innovation, position our company like their best innovation partner. Necto Telecom stands out from other analytics solutions as the most comprehensive, out-of-the-box solution. Therefore, Necto Telecom is the #1 Telecom Data Analytics.
As part of our partnership, Amdocs included Necto Telecom into its Optima product offering as its advanced analytics layer.
The partnership with Amdocs has led to providing the #1 reporting and data analytics for telecommunications, Necto Telecom, to some of the most prestigious Telecom service providers in the world. An example of this are ATT and Telefonica. Both are using Necto Telecom for data analytics and are very satisfied. Necto Telecom has a continued commitment to drive innovation and help its customers reach their digital transformation goals.